Cotual LLC Privacy Policy

Effective date: October 31, 2026

1. Who We Are

This Privacy Policy explains how Cotual LLC ("Cotual," “Company,” "we," "us") collects, uses, and protects your personal information.

Cotual LLC is a Missouri limited liability company at 8301 State Line Rd Ste 220, Kansas City, MO 64114, United States. We provide consulting and guidance to non-U.S. founders establishing U.S. businesses. Cotual is responsible for the personal information described in this policy.

This policy applies to our website (cotual.com), our booking and scheduling pages, consultation calls, the Client Portal, our emails and messages, and our social media accounts.

We will never sell your personal information.

2. Information We Collect

2.1 Information You Give Us

  • Booking form: your name, email address, WhatsApp number, nationality, country of residence, and details about your business, including your industry, products or services, customers, revenue range, revenue goal, number of co-founders, decision-making role, budget, timeline, any setup steps already taken, whether you hold a valid passport, and how you heard about us.

  • Scheduling page: your name, email address, WhatsApp number, country, and the date and time you choose for your call.

  • During your engagement: your business name, business model, and the information needed to personalize your roadmap.

  • Communications: messages you send us by email, WhatsApp, social media, or comments in the Client Portal.

  • Payments: your name, email, and payment details, processed by our payment providers. We do not see or store your full card number.

  • Testimonials: if you choose to give one, your words, name, photo, and video.

2.2 Information We See but Do Not Collect

All execution takes place live on video calls. You complete every form and application on your own device while sharing your screen. During these calls we may see identity documents, formation documents, bank details, or Stripe details.

We do not ask you to send us copies of these documents, and we do not keep them. We never ask for passwords, one-time codes, or full card numbers.

We do not record calls or use AI note-taking tools on calls. If this ever changes, we will tell you before a call is recorded and ask for your consent.

2.3 Information Collected Automatically

When you visit our website or pages, we and our tools collect your IP address, device and browser type, pages visited, time spent, and how you arrived. This uses cookies and similar technologies through Squarespace and Systeme. We use the Meta pixel to measure and improve our ads.

2.4 Information From Others

  • Partners: some third-party providers we recommend may share with us whether you signed up and your contact details, to confirm the referral. See Section 5.

  • Social platforms: when you message or follow us, we see the profile information the platform shows.

3. How We Use Your Information

We use your information only for the purposes below. Where the law requires a legal basis, it is shown with each purpose.

  • Responding to your inquiry, scheduling calls, and preparing for them.
    Legal basis: steps you request before a contract.

  • Delivering our services: your Service Agreement, roadmap, Client Portal, sessions, and support.
    Legal basis: performance of our contract with you.

  • Processing payments and keeping business, tax, and accounting records.
    Legal basis: contract and legal obligation.

  • Sending service messages, such as call reminders and updates.
    Legal basis: performance of our contract with you.

  •  Sending marketing emails about our services, guides, and updates.
    Legal basis: our legitimate interest in telling you about our services, with notice on the form where you give us your email and an unsubscribe link in every email.

  • Measuring and improving our website and advertising.
    Legal basis: our legitimate interest in understanding and improving our website and ads.

  • Using your testimonial in our marketing.
    Legal basis: your consent.

  • Preventing fraud, resolving disputes, and meeting legal requirements.
    Legal basis: legitimate interest and legal obligation.

4. Marketing Emails

When you book a call, sign up on one of our pages, or become a client, we add you to our email list and may send you emails about our services, guides, and updates. We tell you this on the form where you give us your email.

Every marketing email has an unsubscribe link. You can also email musa@cotual.com to stop them. Unsubscribing does not affect service messages about a booked call or an active engagement.

5. Who We Share Information With

We share your information only with the service providers we use to run Cotual, and only what each one needs. Each has its own privacy policy.

  • Squarespace: website and booking form.

  • Systeme: scheduling, emails, sales pages, payments, memberships, and courses.

  • Stripe: payment processing.

  • Google Workspace (Gmail, Google Sheets, Google Meet): email, client and lead records, and video calls.

  • Zoom: video calls.

  • Notion: the Client Portal.

  • WhatsApp: messaging and support.

  • Meta: advertising measurement.

AI tools. We use AI tools to help prepare documents such as Service Agreements and roadmaps. These may include your name, contact details, and business details. We never enter identity documents, bank details, or tax numbers into them.

Recommended third-party providers. We may recommend providers for services such as entity formation. You sign up with them directly and give them your information yourself; we do not send it to them. Some partners may share with us whether you signed up and your contact details, to confirm a referral. Our Service Agreement explains our partner relationships.

Legal reasons. We may disclose information when required by law, or to protect our rights in a dispute or chargeback.

We do not sell or rent your personal information to anyone.

6. International Transfers

Cotual is a U.S. company, and our service providers operate in the United States, the European Union, and other countries. Your information may be processed outside your country, where data protection laws may differ. Where required, our providers use recognized safeguards, such as standard contractual clauses.

7. Security

Our main protection is how we work: we see your sensitive documents and accounts only on screen-share and never keep copies. Access to client records is limited to Cotual, and we use the security features our providers offer.

No system is completely secure. If a breach affects your information, we will notify you and the relevant authorities as the law requires.

8. How Long We Keep Information

  • Client records (agreement, payments, engagement details): at least 5 years after the engagement ends, for business, tax, and legal purposes.

  • Client Portal: as set out in your Service Agreement, then archived for our records.

  • Leads who did not become clients: up to 24 months after your last contact with us, or until you ask us to delete your information.

  • Marketing email list: until you unsubscribe.

  • Website and advertising data: according to each tool's retention settings.

You can ask us to delete your information at any time. We will delete everything except what the law requires us to keep, such as payment and tax records.

9. Your Rights

Wherever you live, you can ask us to:

  • access the personal information we hold about you;

  • correct information that is wrong or incomplete;

  • delete your information, subject to Section 8;

  • stop marketing emails, or withdraw any consent you gave;

  • object to or limit how we use your information;

  • give you a copy of your information in a usable format.

Email musa@cotual.com to make a request. We may ask you to confirm your identity, and we will respond within 30 days.

You may also complain to the data protection authority where you live, such as the Nigeria Data Protection Commission, Kenya's Office of the Data Protection Commissioner, or your EU or UK supervisory authority. We would welcome the chance to resolve your concern first.

10. Cookies

Our website and pages use cookies and similar technologies, through Squarespace, Systeme, and the Meta pixel, for site functions, analytics, and advertising measurement. They load when you visit. You can block or delete cookies in your browser settings and manage your ad preferences in your Meta account settings.

11. Age Requirement

Our services are for adults. We do not knowingly collect information from anyone under 18.

12. Clients With a Service Agreement

If you are a Cotual client, Section 8 of your Service Agreement (Confidentiality & Data Privacy) also applies. Where this policy and your signed Service Agreement differ, your Service Agreement prevails.

13. Changes to This Policy

We may update this policy as our services or tools change. The effective date at the top shows the latest version. If a change materially affects how we use your information, we will email active clients before it takes effect.

14. Contact Us

Cotual LLC

8301 State Line Rd Ste 220, Kansas City, MO 64114, United States

Email: musa@cotual.com